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FAQs

1.What is the Warranty period for Transformers?
All our products has 3 years Warranty period and are CE and Rohs Compliant.

2.Does the products meets Canadian standards?
Yes, all our products meet the Canadian standards and are CE and Rohs Compliant.

3.If, I want to get my product ordered ,by next day delivery, what is the process?
Usually we ship out our products
Free postage: Send by Canada Post 48hrs- Usually takes 3-5 working days sometimes even more
1St Class: Via Stallion Express - Usually takes 2-3 days but it is not guaranteed. Cost $

4.What about your return policy?
Yes, we have 30 days Return policy available,
If the purchased product is not suitable for its intended purpose it can be returned for exchange/for Full Refund provided the product is at it’s original packaging and in a re-sellable condition.
Please include a return slip with the return details including the return address and the reason for exchange/return.
Return Address:
Relicelectrical Inc
796 51st Ave. E
BC V5x 1E3
Canada
Please inform if any issues.
Thanks again for your cooperation.

5.Can I purchase Vintage Cables in Continuous length?
Yes, We can Provide Vintage Cables in Continuous length

6.What are the types of vintage Cables available?
2/3 Core Twisted and Round

7.How do I make a Purchase?
• Choose the section (new in, LED Transformers,Vintage cables,pendant lights,vintage light bulbs,lampshades,ceiling roses and Holders)
• View the products you are interested in, click on the photograph to zoom in and see every detail, dimensions & product information, related products, composition, reference code and price.
• Select a product and add it to your basket. You can then choose to continue shopping or to process the order.
• If you wish to continue shopping, repeat the process but if you wish to process the order, you can log in, register or sign in as a guest.
• Once you have entered your details, check that they are correct and click on confirm.
• Choose which delivery service you would like to use - either standard or express delivery.
• Enter your delivery and billing addresses and check that they are correct.
• Select a secure payment method: Visa, Switch, Maestro, Mastercard, PayPal.
• Confirm the order.
• You will receive an email confirming your order and a unique reference number.

9.What Currency do you accept?
We Accept payment in Canadian dollars

10.The Item I want is out of stock, will you be getting more in?
In most cases we will be able to let you know should we be getting more stock in, and approximately when the stock will arrive. Please contact us directly to find out.

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